FAQ
How far in advance should I book an appointment?
To ensure availability, we recommend booking your appointment 2–3 weeks in advance, especially for weekends or evening slots, as they tend to fill up quickly.
For last-minute bookings, feel free to contact us, and we’ll do our best to accommodate you based on availability. You can easily book appointments online, including services like a patch test, for your convenience.
For last-minute bookings, feel free to contact us, and we’ll do our best to accommodate you based on availability. You can easily book appointments online, including services like a patch test, for your convenience.
Can I reschedule my appointment?
Yes, you can reschedule your appointment online up to 48 hours in advance for your convenience. For changes made less than 48 hours before your appointment, please contact us directly.
• Up to 36 hours in advance: You can reschedule or cancel without any fees.
• Less than 36 hours in advance: A cancellation fee of 50% of the treatment cost will apply.
• Less than 3 hours in advance or no-shows: The full cost (100%) of the treatment will be charged.
We value your time and appreciate your understanding as this policy allows us to manage our schedule effectively and accommodate other clients.
• Up to 36 hours in advance: You can reschedule or cancel without any fees.
• Less than 36 hours in advance: A cancellation fee of 50% of the treatment cost will apply.
• Less than 3 hours in advance or no-shows: The full cost (100%) of the treatment will be charged.
We value your time and appreciate your understanding as this policy allows us to manage our schedule effectively and accommodate other clients.
What is your cancellation policy?
We require a minimum of 36 hours' notice for cancellations or rescheduling. Cancellations made later than that will incur a fee of 50% of the treatment cost.
If the cancellation is made less than 3 hours before the appointment, it will be considered a no-show, and the fee will be 100% of the cost of the treatment.
If the cancellation is made less than 3 hours before the appointment, it will be considered a no-show, and the fee will be 100% of the cost of the treatment.
I'm running late—what should I do?
We kindly ask all clients to arrive on time for their appointments to ensure we can provide the best possible service without rushing. If you’re running late, please let us know as soon as possible.
Depending on how late you arrive, we may need to shorten your treatment to accommodate the next client or, in some cases, reschedule your appointment entirely. Punctuality helps us stay on schedule and ensures that every client receives the full care and attention they deserve.
Depending on how late you arrive, we may need to shorten your treatment to accommodate the next client or, in some cases, reschedule your appointment entirely. Punctuality helps us stay on schedule and ensures that every client receives the full care and attention they deserve.
Can I book multiple services at once?
Yes, you can book multiple services in a single appointment to save time and enjoy a full pampering session. For example, you can combine a manicure and pedicure or include extras like a paraffin treatment. Let us know your preferences, and we’ll schedule everything accordingly.
Do you offer bridal or group packages?
Yes, we offer tailored packages for special occasions, including bridal services, group bookings, and pampering sessions for events.
Contact us for more details and customized options to suit your needs.
Contact us for more details and customized options to suit your needs.
Can I bring a friend or family member with me?
Yes, you’re welcome to bring a friend or family member to accompany you during your appointment.
If they’d like to book a treatment as well, we recommend scheduling their appointment in advance to ensure availability.
If they’d like to book a treatment as well, we recommend scheduling their appointment in advance to ensure availability.
How long does a typical appointment take?
Appointment times vary depending on the service. For example, a Combi Manicure with Shellac typically takes around 60 minutes, while a full set of Gel extensions may take up to 2 hours.
We’ll provide an estimated time when you book.
We’ll provide an estimated time when you book.
Can I upgrade my service on the day of my appointment?
The time scheduled for your appointment is fixed to ensure we provide the best service without rushing.
However, you’re always welcome to ask if it’s possible to add on extras like a paraffin wax treatment or nail art during your appointment. If time allows, we’ll gladly accommodate your request.
However, you’re always welcome to ask if it’s possible to add on extras like a paraffin wax treatment or nail art during your appointment. If time allows, we’ll gladly accommodate your request.